● Overseeing and managing all aspects of the hospitality and guest services department.
● Ensuring exceptional customer service and guest satisfaction.
● Training, supervising, and motivating staff members to deliver high-quality service.
● Developing and implementing operational policies and procedures.
● Managing reservations, check-ins, and check-outs efficiently.
● Handling guest complaints and resolving issues in a professional manner.
● Maintaining and monitoring the cleanliness and maintenance of facilities.
● Managing budgets and expenses to optimize financial performance