● Creating and updating personalized care plans for patients.
● Collaborating with patients’ families, friends, and social supports in developing treatment plans.
● Identifying and recruiting high-quality healthcare providers.
● Interacting with healthcare providers to facilitate patients’ treatments.
● Ensuring patients’ treatment requirements are met.
● Suggesting alternative treatment plans when patients’ service requests do not meet medical necessity criteria.
● Instructing and educating patients on procedures, healthcare provider instructions, and referrals.
● Linking patients to social services programs and entitlements such as transportation assistance and translation services.
● Conducting regular follow-ups with patients to evaluate progress, promote continuity of care, and ensure improved health outcomes.
● Maintaining records of case management activities.