● Overseeing and monitoring service quality standards within the assigned region.
● Conducting regular audits and inspections to evaluate service quality and compliance with company standards.
● Analyzing customer feedback and satisfaction data to identify areas for improvement.
● Developing and implementing strategies to enhance service quality and customer satisfaction.
● Providing guidance and training to regional staff to ensure adherence to service quality protocols.
● Collaborating with regional managers and other teams to address service quality issues and implement solutions.
● Reporting on service quality performance and trends to senior management.
● Developing and maintaining service quality policies and procedures